Elouise Hinton has joined residential service charge management firm MetroPM as customer service and compliance manager in its Birmingham office.

She has worked within the industry for over ten years, starting out as a property administrator dealing with maintenance issues and lease inquiries, supporting both leaseholders and clients.

She made a successful transition to business integration co-ordinator, taking new and previously managed scheme into management and liaising with contractors and contract tendering requirements.

Ian Smallman, director of MetroPM said: “We are delighted that Elouise has joined MetroPM. She will be a great asset to the property team and will oversee the compliance of schemes within management to ensure standards are met and any remedial works are arranged as required.

“Elouise has a wealth of experience within the sector and understands the importance of compliance and health and safety matters.  She is a welcome addition to the MetroPM team.”

Ms Hinton said: “I am passionate about estate management and customer services and I am joining MetroPM during an exciting period of expansion.

“I look forward to being part of the growth of the business.”

MetroPM was founded in 2006 by managing director Matthew Arnold. Through its offices in Birmingham and Cheltenham, the company provides residential service charge management for freeholders and clients across the UK.