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A personal touch

Many residential apartment blocks and estates are subject to a lease and require the payment and collection of service charges. At MetroPM we support the leaseholder by providing services to ensure lessees receive all the services they are entitled to under the terms of their lease. We manage the building, keeping it properly repaired in accordance with the terms of the lease, paying bills, maintaining services, liaising with the local authority and overseeing all legal requirements. We also help to maintain the capital investment in the leaseholder’s property and strive to preserve the rights of the individual to enjoy his or her property.

We deal with all residents’ queries and problems quickly and efficiently. Our expert team is always on hand to help with issues such as insurance claims and dealing with solicitors for sales and purchases. Outside office hours, MetroPM also provides a 24hr emergency help desk for urgent repairs.

Take a look at the range of leaseholder services we provide and don’t hesitate to get in touch.

What We Do

Here when you need us

Our range of staff management services include preparing and issuing job descriptions for estate employees and supervising employees and regular contractors such as cleaners, concierges and gardeners on behalf of the employer. We’re also able to prepare specifications for contractors and prepare for, and administer, competitive tenders.

We also offer comprehensive assistance with legal matters. We represent landlords at Country Court including arbitration, mediation and Leasehold Valuation Tribunals. We can assist with maintaining accurate records, and can help to ensure risk management and health & safety compliance. We’re also able to advise residents on setting up a Right to Manage company.

We’re proud to offer a full range of property management services. We’ll deal with day-to-day management issues, as well as the management of repairs and maintenance issues. Whatever your requirements, we’ll make matters easier. We can deal with legal matters, management of staff, as well as assisting with issues of financial control and lease compliance. We’re also able to assist with residents’ guides.

Our Services

Let us make it easy for you

We’re well-placed to assist with a wide range of day-to-day matters including dealing with routine enquiries from lessees and residents and carrying out regular and detailed inspections of the estate. An inspection report, including photographs where appropriate, can be produced and provided to the Directors, as required. We’re also able to respond to solicitors’ and lessees’ enquiries on assignments, licences and consents. We can attending General Directors’ and Residents’ meetings at an agreed frequency (usually 2 or 3 each year). We can also deal with insurance claims on your behalf.

We are also able to offer repairs and maintenance management services where required including preparation of cyclical maintenance and repair plans and dealing with day-to-day repairs and maintenance promptly and efficiently in accordance with the level of service promise in our management agreement. We can prepare maintenance plans and contracts for plant and equipment, if necessary, using approved specialist contractors to carry out maintenance under annual contract. We can also advise on major contract work and the use of specialist contractors and professionals.

We’re also able to assist if you need help with lease compliance. We can ensure all leaseholders comply with the terms of leases and where necessary, subject to obtaining the authority of the landlord, instructing solicitors to deal with any breaches.

If you need some help or would like to get in touch for a no obligation conversation, please get in touch…


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